Here is a list of what some of our customers have said about us. If you would like to leave your own testimonial you can do so using the form further down the page.
"Thank you to Caroline, Trish and all the staff at The Grange for caring for our Mother, Margaret, since April 2020 It was such a difficult time with Covid and Lockdown; The Grange gave Mum a home when she could no longer manage to live independently.We, her family, lived in different parts of the uk and world and were unable to visit her or care for her. Mum ‘s home became The Grange for almost the next three and a half years. The staff kept Mum safe, taking her for hospital appointments and attending to her increasing frailty by referring her to The Frailty Team. Thank you to Lorraine and the night team for their kindness, thoughtfulness and care in our Mother’s final hours."
Catherine Savage and Rachel Sawford
" The whole family would like to express our heartfelt thanks to Caroline and her staff at The Grange Residential Home for looking after my mum Zoë so well for the four and a half years she was a resident. She often said how happy she was, and of course, if she was happy, we were happy! Not having to worry about her situation lifted a huge burden off our shoulders. The care, love, and kindness she received were second to none, and the attention she received over her last few weeks was much appreciated. An extremely big ‘Thank You’ to all involved at the Grange. "
"When our loved ones reach the stage of needing a care home it is a very worrying time for relatives. It really is a case of “get it right first time” as it would be extremely upsetting for the resident to have to change care homes. Moving out of one’s own family home where they may have lived for many years is a big upheaval in itself so any further upset is less than desirable. When looking for a care home for Dad we had a checklist. In addition to the one in the Social Services book we had his own customised one. Could he: Take his large screen TV, Have meals in his room, Get his daily newspapers, Have his own bigger bed? None of these was a problem and throughout the 7½ years he spent at Grange nothing he wanted was a problem. It truly did become his home. Like other people, we visited several care homes in the area and it’s strange how you get a feeling about a place and know that this is “the one”. We could see that staff were respectful and caring in the way they dealt with residents and that the residents looked happy, well cared for and were dressed in clean clothes. There was residents’ craft work on show and a newsletter produced advising of forthcoming events in the coming month. The monthly quiz was much appreciated by Dad and it was good to know that residents’ minds were being stimulated by the activities on offer. All staff at Grange be they carers, catering, housekeeping, activities organisers or maintenance always had time for a chat. Sadly Covid and mask wearing was to the detriment of social interaction with residents. Dad passed away in Grange. As we live hundreds of miles away, we could not be with him. It gave us a great deal of peace to know that he died with carers holding his hand. They truly were his second family."
Paul and Margery
"The care & love that mum received by all the staff was amazing & the family can’t thank them enough. Mum always said that everyone was brilliant & she felt at home & well looked after. When I visited every week she always mentioned this so I knew she was looked after & my mind was at rest. We also appreciated the care & compassion received by everyone when we were staying with mum all day up to her passing & they couldn’t have done anymore for us. Thank you Adam"
"My Mum, Sheila, was a resident at The Grange for just over 4 years and it was truly her 'home'. She was looked after with love, care and dedication that went above and beyond by all the wonderful staff for every single day; my brothers and I never had to worry about her health, happiness or general well-being and I can honestly say that the staff felt like extended family. My Mum enjoyed entering the quiz competition and reading the newsletters and participating in so many different activities that were held regularly. The Grange is a gem for which we are so thankful to have found."
"Our family wish to express our heartfelt thanks to all the staff at The Grange for their care love and support looking after mum, Marion. She spent her final months at The Grange with your wrap round care. Her time with you was filled with love laughter and joy. We are as a family forever grateful to each and everyone of you. You go above and beyond everyday there are no words to express our gratitude. Xx"
"Mum, Dorothy, moved to The Grange two and a half years ago. It was a difficult time and a hard decision, but one I never regretted. Mum was very independent and found it hard at times to accept help, but she was always treated with patience, understanding and respect, in sometimes trying situations. ALL the staff at The Grange form an amazing team, creating a caring, stimulating environment. It was due to their dedication, love and care that Mum had quality of life, enjoying the entertainment, craft activities, the garden and most certainly the food. The team were also there for me too, welcoming, caring and supporting. We were so lucky to find The Grange for Mum, I only have the highest praise for them. A huge thank you to everyone Jan Hall"
"Our Mum, Brenda, came to you in April 20, a particularly difficult time for her, having lost her husband of 66 years earlier that year, and with her own substantial health issues. You wrapped your arms around her on our behalf and cared for her every need, difficult at times as Mum was fiercely independent, and her gradual physical decline was extremely difficult for her to accept. She told me, that she was extremely grateful for everything, you all did for her, and that the Grange was indeed her new home. It is sad that the last 18 months due to outside influences did not allow us to enjoy a greater personal relationship with you the staff who cared for Mum. We will however not forget how you helped us, and sustained us over the last few weeks before Mum sadly passed away peacefully. So many of you visiting her to say your final goodbyes, a touching act of kindness and respect, which we all appreciate. Thank you all for your care, dedication, stay safe. Kindest regards Kevin,Kim, Karen,Julie Langley."
Kevin Kim Karen Julie Langley.
"To all Staff at the Grange. A bunch of flowers for you all to admire in memory of Mum, Gwen Goddard, a very big THANK YOU for the loving care and kindness you all gave to Mum whilst at the Grange Residential Home which I cannot praise enough. Mum had been very happy in the past three years, because everyone who works at the Grange gave 100% I thank Lorraine and Trish for their time being present saying their goodbyes to Mum on behalf of the Grange. Next time I come over to England I will pop in to see you all personallly, hopefully in October to thank you all in person. Kind Regards, John (Mr. Spain) xx "
"Three years ago my brother and I visited, without warning, 15 local care homes. We wanted a care home for our recently widowed mother who has Alzheimer’s. We chose The Grange. We are sure it is always an incredibly difficult decision to put a loved one into a care home. It is a decision racked with pain and guilt so getting it right was so important to us. A decision that we never regretted. There are two points that always stood out at The Grange. The first point is cleanliness. All areas of the building are spotlessly clean. The rooms, general areas, the dining room etc. That high standard of cleanliness also includes the residents themselves and the clothes they wear. The staff always ensure the residents not only look their best, but are also well fed with a high standard of food. The next point is the staff. All of them! We were impressed from day one, not only by their kind, caring and professional nature but the way the staff treat all the residents as respected adults, never talking down to them. Never once did we see or hear anything that concerned us, quite the opposite! At the outset, our main priority was the welfare and quality of life for our Mother and we are absolutely assured The Grange had the same priority. Thank you Caroline and your dedicated team for making Jessie's life as comfortable and joyous as it could be in her final years. "
"What can we say as Thanks just doesn’t seem enough for the Support and care you gave to Jeff’s Mum, Irene. Moving to a residential home wasn’t easy for her and it wasn’t an easy decision for us to move her closer and especially into a home as she always said it’s not what she hoped for . As her Parkinson’s and Dementia progressed the decision had to be made and several care homes were visited but none felt quite like The Grange , it just felt homely and warm The staff were welcoming and happy to answer our questions and Caroline put us at ease noting how difficult this was for us. The most overwhelming feeling when you go into a the Grange is how happy everyone looks , residents and staff alike Irene settled in quickly and staff were reactive to her changing needs and when the end was near the Caroline and staff couldn’t do enough for us as well as their care for Irene This isn’t one of those company type chains of homes where people lose heir identities it’s all about the residents and making them feel supported and happy Even during the most difficult time of Covid the staff still managed to put the residents first Caroline and the staff team are very humble, and they just do a great job because caring is second nature to them all Working in social care myself we always judge places on the ‘ mum’ test - would you put your Mum in this setting ? - For The Grange the answer is without a doubt , we did and we know we made the right decision Thanks again for the care and devotion you showed to Irene Jeff and Andrée x "
"The whole family of Terry Hallam would like to say a big thank you to each and every one of you at The Grange for the love and care you have given Terry. You are all amazing and we count you as his second family. In such difficult times you are all absolute angels going above and beyond every single day. Thank you from the bottom of our hearts.x"
"Just to say a huge thank you to all staff for your care and support in these challenging times. Stay safe. "
"Mum (Olive) was cared for by a dedicated, caring and very very patient carers nothing is to much trouble for the family as well as the resident I could not have found a better place for mum to spend her final years and at the end the care and comfort I received was amazing Many thanks Carole"
"I would like to say a very big thank you to all the staff at "The Grange" for the care and support everyone gives to Dad(Terry) and the positive precious memories that they help to create for our family, especially for Mum (Marion). Love Viv x"
"I'd just like to put ‘on the record’ our thanks to all of the staff at the Grange who have been looking after Mum these past 17 months. This has not been an easy time for Mum but our family has been really impressed at how all the residents are cared for as individuals, with lots of compassion & patience shown to them; and for the amazing good humour & resilience which the staff display when faced with some very trying situations! This gives us the confidence to know that Mum continues to be in good hands at the Grange. I’d also like to say a special thanks to all those who were on duty when Mum had her recent fall. They looked after her (& me) with great care & sensitivity during the (not inconsiderable) wait until the ambulance came, while getting on with looking after the other residents at the same time. And then when we got back at 5am there was a cheerful welcome to settle Mum down (I don’t find 5am to be the easiest time to be cheerful)! It’s great to see this teamwork in practice; please keep up the good work! "
Martin & Jenny Weir
"The Grange is a wonderful residential home which provided " home from home" care for our Mum. The staff are friendly and caring, endlessly patient and very skilled. They all had a genuine care for Mum's comfort and wellbeing and a good understanding of her Alzheimer's. As a family we always felt welcome as visitors and during her final days both we and she were given every comfort care and compassion. We cannot recommend it highly enough."
John and Pam Woolhouse
"My father, Ernest, has now been a resident in Grange for 18 months. He is extremely happy, is very well cared for and is treated with dignity and respect. Grange is extremely accommodating and allows each resident to live life in the way in which he/she chooses. Those who want to socialise in the lounges can do so whilst others such as my father, who prefers his own company for the most part, can spend as much or as little time as he wishes in his own room. There are carers popping in and out at frequent intervals throughout the day and night and he can summon carers at any time. The staff are extremely caring, know all the residents and their likes and dislikes and are happy to discuss any concerns raised by relatives. I live 400 miles away but I am confident that my father is in a safe and caring environment. I am very happy that we chose Grange as the place for him to spend the evening of his life. "
"I have worked at the Grange as a carer for eight years. I work alongside a reliable and dedicated team to provide a high standard of care. It is a pleasure to work here as there is a homely feel and a friendly and relaxed atmosphere."